Privacy Policy

1. Scope

This Privacy Policy applies to trouvaillesys.com, communications you send to Trouvaillesys through the website or by email, and interactions with our WhatsApp Business services or other integrations using Meta platforms. It covers our processing of information received through those services. Meta and WhatsApp may separately process information under their own terms and privacy policies.

2. Information We Collect

We may collect the following categories of information:

• Information you provide: your name, email address, phone number, company name, service interests, message content, and any other information you choose to include when contacting us.
• WhatsApp information: your WhatsApp phone number, profile name, WhatsApp user or account identifier, message content, attachments or media you send, communication timestamps, and message delivery, read, or response status.
• Messaging preferences: your consent, opt-in source, communication preferences, and requests to stop or resume messages.
• Technical information: internet protocol address, browser and device information, requested pages, access times, referring pages, and security or diagnostic data generated when the website is delivered.
• Integration information: webhook events, API request and response records, business or account identifiers, and diagnostic data needed to operate and secure our Meta and WhatsApp integrations.
• Business communications: records of inquiries, proposals, support requests, and other correspondence with you or your organization.

Please do not send sensitive personal information unless it is necessary and we have specifically requested it.

3. How We Use Information

We use personal information to:

• respond to inquiries and provide requested information;
• receive, route, and respond to WhatsApp messages and provide requested customer support or services;
• send service, transactional, or other WhatsApp messages you have requested or consented to receive;
• record and honor communication preferences, opt-ins, and opt-out requests;
• evaluate, provide, support, and improve our services;
• maintain the security, availability, and performance of the website;
• manage business relationships and keep appropriate records;
• comply with legal obligations and protect our rights, users, and systems; and
• send service-related or marketing communications where permitted by law. You may opt out of marketing messages at any time.

4. WhatsApp and Meta Integration

When you communicate with Trouvaillesys through WhatsApp, Meta's WhatsApp Business Platform acts as the messaging channel between you and us. Meta may transmit your messages and related metadata to our systems or service providers so that we can receive and respond to them.

We process WhatsApp information only as needed to:

• identify the conversation and associate messages with the correct contact;
• respond to questions, support requests, and service inquiries;
• send requested service updates, notifications, or other permitted messages;
• track delivery and manage message quality, consent, and opt-out status;
• protect the integration from spam, fraud, misuse, and technical failures; and
• maintain records and comply with legal or regulatory obligations.

We do not sell WhatsApp information or use WhatsApp message content for unrelated third-party advertising. We share it only with Meta/WhatsApp, vendors acting on our behalf, or other parties described in this policy when necessary for these purposes.

You can ask us to stop sending WhatsApp messages at any time by telling us in the WhatsApp conversation or emailing info@trouvaillesys.com.

5. Cookies and Similar Technologies

We do not currently use advertising cookies or third-party analytics tools on this website. Essential hosting and security technologies may process technical information needed to deliver and protect the website. If we introduce non-essential cookies or analytics, we will update this policy and provide any choices required by applicable law.

6. How We Share Information

We do not sell personal information. We may share information only as reasonably necessary with:

• Messaging and service providers: Meta and WhatsApp to operate the WhatsApp Business Platform, and vendors that host, secure, maintain, or support our website, messaging integration, and business systems, including Microsoft Azure.
• Professional advisers: legal, accounting, insurance, or other advisers subject to appropriate confidentiality obligations.
• Authorities and other parties: when required by law or when reasonably necessary to protect rights, safety, systems, or prevent fraud and abuse.
• Business transaction participants: in connection with a merger, financing, reorganization, sale of assets, or similar transaction, subject to appropriate safeguards.

7. Data Retention

We retain personal information, including WhatsApp messages and related metadata, only for as long as reasonably necessary for the purposes described in this policy, including to respond to inquiries, provide requested services, maintain consent and opt-out records, protect our systems, resolve disputes, and meet legal obligations. Retention periods vary according to the type of information and why it was collected.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

9. International Processing

Our service providers may process information in India, the United States, and other countries where they operate. Data protection laws in those locations may differ from those in your country. Where required, we use appropriate measures for international transfers.

10. Your Rights and Data Deletion

Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information; withdraw consent; object to or restrict certain processing; or raise a grievance. These rights may be subject to legal exceptions.

To request deletion of website, email, customer, account, Meta, or WhatsApp data held by Trouvaillesys, email admin@trouvaillesys.com with the subject "Data Deletion Request". Include information sufficient for Trouvaillesys to identify the relevant account or business. For an individual WhatsApp request, this may include the phone number associated with the WhatsApp account in international format. Do not send identity documents or other sensitive information unless we specifically request them.

We may verify that you control the relevant account or phone number before acting on the request. After verification, we will delete or irreversibly anonymize the applicable information in systems under our control and ask relevant service providers to do the same where required. We will confirm when the request has been completed or explain if limited information must be retained for legal, security, fraud-prevention, dispute-resolution, or compliance purposes.

Trouvaillesys will process applicable deletion requests in accordance with its Privacy Policy and applicable legal requirements.

Deleting or disconnecting Trouvaillesys from your Meta or WhatsApp settings may stop future access where applicable, but it may not automatically delete information previously received by us. Use the request process above to ask us to delete that information. You may also opt out of future messages by telling us in the WhatsApp conversation or by email.

11. Children's Privacy

Our website and services are intended for businesses and professionals and are not directed to children under 18. We do not knowingly collect personal information from children through this website. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

12. Third-Party Links and Platforms

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. We will publish the updated policy on this page and revise the effective date. Material changes may also be communicated through an additional notice where appropriate.

14. Contact Us

For privacy questions, requests, or grievances, contact: